OpenText implementation and customization services

We provide a full suite of services for OpenText BPM (Business Process Management) and ECM (Enterprise Content Management), designed to enhance workflow automation, document management, and overall operational efficiency.

OpenText BPM Services:

Our BPM services focus on helping organizations automate, optimize, and monitor their business processes to reduce manual interventions, eliminate bottlenecks, and increase productivity. We tailor BPM solutions to meet specific business requirements, ensuring seamless integration with existing systems and technologies. Our services include:

• Process Analysis & Optimization: We assess current workflows, identify inefficiencies, and re-engineer processes to enhance productivity.
• Workflow Automation: We design and implement automated workflows to streamline tasks, approvals, and document routing, reducing manual effort and human error.
• Custom BPM Solutions: Our team customizes OpenText BPM solutions to fit the unique operational needs of your business, ensuring scalability and flexibility.
• Integration & Support: We offer seamless integration with other enterprise systems (such as ERP, CRM) and provide ongoing support to maintain process efficiency.
• Monitoring & Reporting: Our solutions enable real-time process monitoring, giving you insights into performance, helping you identify trends, and make informed decisions.

OpenText ECM Services:

Our ECM services empower organizations to manage and control the entire lifecycle of their enterprise content, from capture and storage to sharing, archiving, and disposal. OpenText ECM solutions ensure secure access to critical business information, enhance collaboration, and support regulatory compliance. Our ECM services include:

• Content Capture & Storage: We help digitize physical documents, manage electronic content, and store it in a secure, scalable, and compliant manner.
• Document Management: We implement robust document management solutions that allow users to access, edit, and share documents securely across teams, departments, or geographic locations.
• Records Management & Compliance: We ensure your content adheres to regulatory standards, implementing policies for secure storage, retention, and disposal of records.
• Collaboration & Access Control: We create user-friendly ECM systems that enhance collaboration with features like role-based access control, versioning, and document-sharing functionalities.
• Content Archiving & Retrieval: Our ECM solutions offer efficient archiving and quick retrieval of stored content, ensuring your data remains accessible whenever needed.
• Integration with BPM & ERP: Our ECM services are tightly integrated with BPM solutions, allowing businesses to link documents with specific processes, and we integrate with other key systems such as ERP and CRM.

End-to-End Support:

We provide comprehensive support throughout the entire lifecycle of your OpenText BPM and ECM implementation. From initial consultation, design, and deployment, to ongoing maintenance, upgrades, and troubleshooting, we ensure that your systems remain optimized and aligned with your evolving business needs.

Business Benefits:

By leveraging our expertise in OpenText BPM and ECM, organizations can:

• Improve operational efficiency by automating routine tasks and streamlining workflows.
• Enhance collaboration and communication by providing centralized access to critical business documents.
• Ensure compliance with regulatory requirements through secure records management and audit trails.
• Reduce costs associated with manual processes, document storage, and retrieval.
• Increase agility by providing the flexibility to adapt processes and content management as the business grows.

Our goal is to help businesses transform their digital processes and content management, enabling greater efficiency, productivity, and compliance across the organization.