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Operations Manager at Cloutput
A results-oriented Operations Manager with over 20 years of experience in leading teams and driving success across various industries.
In my current role at Vtec Group Ltd., I leverage my expertise in innovation and operational efficiency to deliver exceptional solutions for our clients.
Previously, I have also thrived in fast-paced startup environments, demonstrating a strong ability to adapt and implement innovative solutions. I'm passionate about fostering a culture of creativity and collaboration, and I possess a proven track record of delivering measurable results.
I am currently exploring opportunities to leverage my skills and experience to assist businesses in achieving their strategic goals.
Vtec Group Ltd
June 2023 - Present
Bodmin
Cloutput
February 2018 - Present
St Austell
Innovolo
September 2018 - May 2023
St Austell
Conceived an Innovation Culture Maturity Model to help organisations understand innovation readiness and capacity.
Conceptualised and led the development of a systematised creativity and product development platform connecting clients and subcontractors together.
Won the Innovation & Excellence Awards 2022 and awarded Innovation Leader of the Year 2021.
Coordinated and established all marketing and branding initiatives both internally and externally.
Created messaging and positioning for all services that is clear, concise and on brand.
Developed brand authority and visibility, increased visibility by leveraging social media and brand assets.
Co-founded and built Innovolo from the ground up with a team of engineers, product managers, and marketing professionals.
Improved, led, and drove all aspects of operations, including customer success, project management, marketing, and business development.
Standardised and scaled business processes and functions across the company.
Innovolo was acquired in 2023.
Airbus Helicopters
October 2022 - March 2023
Oxford
Working directly with the MD and the HR department on the AHUK Employer of Choice to First Choice Employer transformation strategy known as Operation 2X28.
Ventro
November 2015 - February 2020
Plymouth
Led a team of 120+ staff and subcontractors to deliver passive fire compliance services to social housing providers across the UK.
Delivered a large and complex compliance upgrade works programme to 3000+ occupied homes.
Initiated subcontractor recruitment, assessment, and onboarding process to support rapid company growth.
Introduced systematised quality control measures to ensure compliance with client specifications.
Coastal Group
March 2012 - November 2015
St Austell
Implemented expert technical advice on specialist joinery hardware products to architects, joiners, developers, and contractors.
Led product development initiative for an improved lift-and-slide door system in line with customer feedback and market trends.
Systematised estimating processes by developing a series of quoting calculators, leading to a reduction in customer complaints of ~10-15%.
Styletech Architectural
June 2010 - February 2012
Tonbridge
Planned projects from start to finish, ensuring that on time completion within budget.
Defined new strategies for improving project management efficiency and quality across the company.
Conducted architectural hardware surveys to provide accurate quotes and specifications for tenders and contracts.
Styletech Architectural was acquired by Bellsure.
Leach's
April 2005 - June 2010
Hereford
Consulted with clients in the oil and gas sector to identify needs and deliver solutions relating to working safely at height.
Influenced increased revenues from this sector by developing and implementing innovative safety strategies.
Conducted training sessions on the use of fall protection systems.
SGB, Hertel, Cape, Harsco, Interserve, Bilfinger Salamis, Denholm Industrial, Altrad, Exxonmobil, BP, Tone